Last Updated: 9 September 2026
These Member Terms & Conditions (“Terms”) govern membership of the iReach Conversations research community, use of ireachconversations.com (the “Site”), participation in surveys and other research activities, and any points, rewards or incentives made available through the community.
iReach Conversations is operated by iReach Insights Limited (“iReach”, “we”, “us” or “our”), an Irish market research and insights company.
By creating or maintaining an iReach Conversations membership, using the Site or participating in research through iReach Conversations, you agree to these Terms. Our Privacy Policy and applicable data protection information explain how we handle personal data.
We rely on our members to provide genuine, thoughtful and accurate responses. In return, iReach aims to operate the Conversations community fairly, protect member information and award points and rewards in accordance with the rules communicated for each research activity.
1. About iReach Conversations
iReach Conversations is a research community that gives members opportunities to share their opinions and experiences through surveys and other legitimate market, social and opinion research activities.
Research may be conducted by iReach for its own purposes or on behalf of clients. Participation in individual research activities is voluntary.
These Terms apply to your membership and participation in iReach Conversations. A particular research project may include additional information or participation conditions, which will be presented where appropriate.
2. Who Can Become a Member
Membership is intended for individuals who meet the eligibility requirements communicated by iReach and who can lawfully participate in the community.
Where research involving children or young people is undertaken separately from ordinary panel membership, iReach will apply the additional consent, safeguarding and data protection requirements appropriate to that research.
Membership is personal to you and may not be transferred, sold or shared.
3. Creating Your Account
You must provide accurate information when registering and must not create an account using another person's identity or contact details.
You should keep your login details secure and take reasonable steps to prevent unauthorised access to your account.
Unless iReach expressly permits otherwise, a person may maintain only one active member account.
Please contact iReach promptly if you believe your account has been accessed or used without your permission.
4. Keeping Your Profile Accurate
Your member profile helps us identify research opportunities that may be relevant to you. You agree to provide genuine information and to update important profile details when they change.
Providing inaccurate, misleading or deliberately false profile information may affect your eligibility for research and may result in points being withheld, an account being reviewed, suspended or closed.
5. Research Participation Is Voluntary
Participation in any survey, questionnaire, discussion, test or other research activity is voluntary. You may choose whether to participate in an invitation and may stop participating, subject to the practical limitations of the research activity.
An invitation to participate does not guarantee that you will qualify for, complete or receive a reward for a particular study.
Research incentives are offered for participation under the conditions stated for the relevant activity and are not wages or payment calculated by reference to time worked.
6. Survey Invitations and Eligibility
We may use information in your member profile to identify research opportunities for which you may be potentially eligible.
Some surveys include screening questions. You may be screened out because you do not meet the required research criteria, because a required quota has already been filled, or because the study has closed.
Where a reward or partial reward is offered for a screen-out, this will be governed by the rules communicated for the relevant activity.
iReach does not guarantee any minimum number or frequency of survey invitations.
7. Research Quality and Validation
Reliable research depends on genuine and attentive participation. Responses may therefore be subject to reasonable quality and validation checks before associated points or rewards are approved.
Quality checks may consider matters such as duplicate participation, inconsistent or implausible answers, unusually rapid completion, failed attention or validation checks, automated or fraudulent activity, or other objective indicators that a response may not be reliable.
Where a response does not meet the applicable quality requirements, pending points or rewards for that activity may be withheld or removed.
We will aim to apply quality controls fairly and proportionately.
8. Points and Rewards
Eligible research activities may allow members to earn points or other incentives. The number of points or type of reward available will normally be communicated before or during the relevant activity.
Points have no value outside the iReach Conversations rewards programme and cannot be sold, transferred or exchanged between members unless iReach expressly permits this.
iReach may update the points or rewards programme from time to time. Where a material change affects points already earned, members will be given appropriate notice and the treatment of existing balances will be clearly explained.
9. Pending and Approved Points
Points associated with completed research may initially appear as pending while the relevant activity is validated.
Pending points are not available for redemption until they have been approved and added to the member's redeemable balance.
The time required for validation may vary depending on the research project and any client quality review.
10. Redeeming Rewards
Members may redeem approved points in accordance with the reward options, thresholds and procedures displayed on the Site at the time of redemption.
iReach may use third-party reward or payment providers to fulfil redemptions. Additional information may be required to complete a redemption or to prevent fraud.
Where a third-party provider applies a fee, restriction or processing condition, this will be disclosed where relevant before redemption.
11. Changes to the Rewards Programme
We may change the rewards available, points awarded for future activities, redemption methods or other programme features where reasonably necessary.
We will not deliberately reduce the value of points already approved without appropriate notice and a fair opportunity to understand the effect of the change, subject to legal, fraud-prevention or programme-closure requirements.
Temporary promotions, bonuses or special incentives may have separate conditions.
12. Inactive Accounts
We may contact members who have not participated or logged in for an extended period and may deactivate accounts that remain inactive.
Where reasonably practicable, members should receive advance notice before an inactive account is closed where closure would affect an existing redeemable balance.
13. Closing Your Account
You may stop participating and request closure of your iReach Conversations account in accordance with the account options on the Site or by contacting us.
Closing an account may affect your ability to redeem remaining points. The applicable treatment of approved points will be governed by the rewards policy in force at the time and applicable law.
Account closure does not necessarily require immediate deletion of every record. Personal data will be retained or deleted in accordance with our Privacy Policy, applicable data protection law and legitimate research, financial or legal requirements.
14. Suspension or Termination by iReach
We may review, restrict, suspend or close a member account where we reasonably believe there has been a breach of these Terms, fraud, duplicate membership, misuse of the Site, serious research-quality concerns, security risk or other conduct that could harm iReach, our clients, other members or the integrity of research.
Where appropriate, we may ask for additional information before making a final decision.
We may also close or discontinue the community or a material part of it. Where reasonably practicable, we will provide appropriate notice and explain how approved reward balances will be treated.
15. Fair Participation and Prohibited Behaviour
You must use iReach Conversations honestly, lawfully and only for personal participation in legitimate research.
You must not:
16. Confidential Research
Some research may expose you to concepts, advertisements, products, services, images, videos, designs, information or other materials that have not been made public.
Where research is identified as confidential, or where the circumstances make confidentiality reasonably clear, you must keep that information confidential and use it only for the purpose of participating in the research.
You must not photograph, record, copy, publish, post on social media, distribute or otherwise disclose confidential research material unless iReach expressly permits you to do so.
Please notify iReach if you become aware of an unauthorised disclosure of confidential research material.
17. Content You Submit
You retain ownership of original material that you submit through iReach Conversations, subject to the rights reasonably required to conduct and report the research.
By submitting written comments, images, audio, video or other material as part of a research activity, you give iReach a non-exclusive licence to host, copy, analyse, reproduce, adapt and share that material to the extent reasonably necessary to conduct the research, provide research outputs to the relevant client, administer the community and comply with legal obligations.
This licence is limited by our Privacy Policy, applicable data protection law and any specific confidentiality or research information provided for the project.
You must have the right to submit the material you provide and must not knowingly submit unlawful content or material that infringes another person's rights.
18. Intellectual Property
The Site, iReach branding, software, research materials and other content made available through iReach Conversations may be owned by iReach, our clients or our licensors and may be protected by intellectual property rights.
Your membership does not transfer ownership of those rights to you.
You may use Site and research materials only as reasonably necessary to participate in iReach Conversations and must respect any additional restrictions communicated for a particular project.
19. Privacy and Data Protection
iReach processes member personal data in accordance with applicable data protection law and the iReach Conversations Privacy Policy.
Information may be used to manage your membership, maintain your research profile, select relevant research opportunities, administer incentives, conduct and quality-check research, protect the community from fraud, and produce research findings.
How identifiable information, profile information and research responses are used or shared will be explained in the Privacy Policy and, where appropriate, in information provided for a particular study.
You may exercise applicable data protection rights as described in our Privacy Policy and GDPR/Data Protection information.
20. Third-Party Services
Some aspects of iReach Conversations, including reward fulfilment or particular research activities, may involve third-party services.
Those services may have their own terms or privacy information. Where you choose to use a third-party service, you should review the applicable information provided by that service.
iReach is not responsible for independent third-party websites or services that are outside our control, but this does not affect any responsibility iReach has under applicable law.
21. Availability of the Service
We aim to keep iReach Conversations available and functioning reliably, but we do not guarantee uninterrupted or error-free access.
We may maintain, update, change, suspend or discontinue parts of the Site or community where reasonably necessary, including for security, technical, legal or operational reasons.
Where a material change affects membership or approved reward balances, we will seek to provide appropriate information to members.
22. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any statutory rights that apply to you.
Subject to applicable law, iReach will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside iReach's reasonable control.
iReach is not responsible for a member's failure to keep account credentials secure or for unauthorised activity caused by the member's own deliberate or negligent disclosure of those credentials.
23. Changes to These Terms
We may update these Terms to reflect changes to iReach Conversations, the rewards programme, technology, research practices or applicable law.
The latest version will be published on the Site with an updated effective date.
Where a change is material to members' rights or obligations, we will provide additional notice where reasonably appropriate.
If you do not wish to accept materially revised Terms, you may stop participating and close your membership, subject to the applicable treatment of any remaining reward balance.
24. Irish Law
These Terms are governed by the laws of Ireland.
Any dispute will be subject to the jurisdiction of the Irish courts, except where applicable law gives you the right to bring proceedings in another jurisdiction or provides other mandatory protections.
Nothing in these Terms limits any rights you may have under applicable consumer, data protection or other mandatory law.
25. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If iReach does not enforce a provision immediately, this does not mean that we waive the right to enforce it later.
These Terms, together with the Privacy Policy and any applicable research-specific terms, set out the principal rules governing your iReach Conversations membership.
26. Contacting iReach
For questions about membership, points, rewards or these Terms, please contact:
iReach Insights Limited
Ireland
Email: info@ireachconversations.com
Website: ireachconversations.com
Registered Office: --
Company Registration Number: --
Copyright © 2026 iReach Conversations All Rights Reserved.
